Digital learning for Council on new case management system

The Challenge 

At a council in north east London, a specific case management system is used to manage adult’s, children’s and finance cases. This requires a large number of users to understand how to get the best out of this system, so that data is recorded accurately and people receive the care they need.

Because of a steady churn of employees and the use of agency and locum staff, in-house business analysts were spending a large part of their working week running remote classroom training sessions to get new starters up and running on basic system functionality.

With more pressing priorities to focus on, they were keen to work with Me Learning to create a technology-driven training solution using digital learning so all new starters could develop a baseline level of understanding of their case management system without the need for remote training sessions.

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