Diversity & Inclusion: How TTEC Is Practicing the Uncomfortable Conversations

Over the past two years, movements such as #MeToo, #BlackLivesMatter, and #StopAsianHate have pushed companies to look at diversity and inclusion in a way that they never had before. Conversations that people used to steer away from at work were now becoming front and center. Topics such as race, sexual orientation, gender, religion, mental health, disability, and age are no longer avoided, they are acknowledged.

With a team of over 58,000 individuals globally and over 3.5 million customer interactions a day, diversity and inclusion plays a large role in everyday business at TTEC, an SAP Litmos customer and partner. This meant they had to find the best way for their team to not only learn about handling “uncomfortable” conversations, but also a way for them to practice engaging in such interactions.