Does Digital Learning Improve Customer Service Results?

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz

Many businesses depend upon excellent customer service for sales, retention, reviews and more. When complaints roll in, or even show a slight uptick, it’s time to review your customer service training program or implement one for the first time.

The problem that many organizations face is that the messages that are being communicated to customers and employees may not be applied as anticipated by the leadership team. This is a common challenge. Leaders and potentially sales people outline a vision to the potential client on what it means to be a customer. They talk about the experience and values of the organization. Then reality hits when a new customer is handed off to the fulfillment team. The experience may be different. This results in less than planned results.

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