Does your team need a knowledge transfer plan?

Chances are you’ve already met Kate (or someone very like her). Kate’s one of the top-performing account managers in your company. She’s been with you for seven years and she’s great at what she does. She knows the ins and outs of your products better than anyone. It only takes her a few minutes to understand customer pain points. And she comes up with solutions just as fast.

She’s built up good relationships with some demanding and tricky clients and regularly exceeds her personal growth targets. You’re not 100% sure how she performs so well, so consistently, but you don’t need to, right?

Wrong. The bad news is, Kate’s just handed in her notice. In two weeks she’ll leave, taking all of her knowledge and experience with her. Or will she?

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