Doing the Right Things at the Right Time

There’s a tendency to do ‘just-in-case’ training rather than ‘just-in-time’ training. In other words, people are given access to learning materials in case they ever need to know what they’re being taught.

Key issues in today’s workplace are the pace of change; the appearance of broader and more complex job tasks, and the question of whether learning should be just-in-case or just-in time. If you opt for ‘just-in-time’ learning, you’re opting for performance support.

This can be applied to:

Organisations: their structure, products and knowledge Office technology Business: applications and processes ‘Dynamic issues’: competitors, marketing and technical

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