Don’t Get Mad…Get Better

I recently had an experience where a participant in one of my training sessions came to me during a break and handed me a piece of paper with tic marks on it for each time I said “uh” during the session. Inside I was feeling defensive and couldn’t help but notice this person using “uh” as he was explaining this was a pet peeve for him and that he had gone to special training to to improve his public speaking. But the reality is, that each time a person finds fault and they tell you, it is a gift and an opportunity to become better.

Here are my 5 Steps to not get mad, but get better: