Social Learning

You Have the Power, Don’t Give it Away

What is power?  Looking at the standard definition we see this: “the capacity or ability to direct or influence the behavior of others or the […]

Some Favourite things I followed in 2018

There is certainly so much stuff out there to capture our attention and keep us scrolling, connecting, liking, commenting and sharing. Whilst I certainly hope […]

How to Incentivize Channel Partners to Take Advantage of Your Online Training

A channel partner training program is an important part of almost all partner programs. With the use of a partner portal, businesses can provide their […]

5 Customer Statistics you Need to Know

Do you know the difference between companies who have a loyal customer base and those who struggle to keep their customers?  Good customer service. A […]

10 Reasons Why you Need to Invest in a Customer Success Community

Did you know that customer service is a key element to the success of your business? According to Gladly’s 2018 Customer Service Expectations Survey, 92% […]

Let’s stop blaming the kids of today

It’s not that you didn’t have to use a device to be entertained when you were young…it’s that you didn’t have to say ‘no’ to […]

Motivating Channel Partners: Channel Partner Incentive Programs

Consider the following scenario, let’s say company X’s direct sales channel is doing great, but their indirect sales channel isn’t as successful. They've carefully chosen […]

The Future of PRM and Customer Success

Have you ever noticed how one decision you make can affect a future event? Or how a decision your company makes can become a rippling […]

The Benefits of a Partner Portal to Improve the Partner Sales Cycle

If you sell through indirect sales channels, channel partner relationship management is an essential part of the success of your organization. Without implementing the right […]

The Lonely Training Needs Assessment

What is it about a training needs assessment that makes learning professionals panic?  (Jump to the bottom of this post to enter to win this […]

Time to Get on Board with Collaborative Learning

Collaborative Learning is where it’s at and let’s allow technology to bring it home!   A while back I wrote a post about technology being […]

How a Partner Portal Can Help You Close More Deals

Think about your relationship with your channel partners. When choosing the right type of partner for your business, it is important to assess the different […]

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