Staffing hotels, motels, and other hospitality businesses can be a challenge. Turnover is high in this industry. According to the Bureau of Labor Statistics, employee turnover is estimated at around 73.8% annually. Meanwhile, HR experts suggest that it should be somewhere between 10% and 15% for a healthy workforce.
Several factors come into play to cause this ongoing problem. Hotels must be open 24-hours, which means that someone must be there overnight and on weekends. Many may require staff to be on-call or have irregular schedules.
There are also more job openings than potential hires, which creates competition when trying to find the most qualified and experienced people. And many places struggle to offer appealing benefits packages. A good training program is one of the ways to begin to counteract the effects of some of these industry-wide hiring problems.