Engaging Employees to Learn as Part of Your Customer Experience Strategy

The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling confident and knowledgeable about the processes, systems and outcomes used to deliver on those experiences. So the best employee experiences demand accessible, relevant and personalized learning.

Learners today are demanding better education in less time, with minimal effort and with curated learning paths. How can leaders use learning to improve customer experience? I have a few ideas.

1. Treat learners as leaders.

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