EQ over IQ?

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

This quote from Maya Angelou sets the tone for the importance of empathy and emotional intelligence within the workplace, and especially within inclusive management. At Marshall, we believe that true inclusion in the workplace encompasses both the way we act and the way we think.

According to the World Economic Forum Future of Jobs Report, social skills, such as mentorship, and emotional intelligence, are amongst the top skills that every leader and executive should develop in order to excel. Empathy from leaders is a key element of inclusive leadership – line managers and leaders are able to put themselves in the shoes of those who they manage. So that poses the question, is emotional intelligence more important than just being intellectually intelligent?

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