Financial Services Company Takes Bold Steps to Improve Productivity

Comprehensive process optimisation and capacity planning results in a £500K project saving, 25% increase in productivity and complete reduction of Service Level Agreement failures with customer impact.At a GlanceA national high street bank, suffering from regulatory changes, wanted to boost productivity in their processing centre to reduce SLA failures. We supported using our proven Lean Management approach. Focusing on complete workflow redesign, organisation design and network delivery patterns, we reduced all SLA failures to zero, reduced overall FTE by 35% and delivered £500K in annual savings.The Full Story

Read the full story by

Tags:

RELATED READS
90-day Facility Management Turnaround with 27% Lift in Performance Principle 5: What does Jidoka Mean? | Stop & Fix
We are updating our Privacy Policy, so please make sure you take a minute to review it. As of May 25, 2018 your continued use of our services will be subject to this new Privacy Policy.
Review Privacy Policy OK