Finding the RIGHT People

Hello fabulous folks! Here is a quick walk through of how to create a successful training experience by thinking through who to involve in the beginning. Below is a real example of a situation I faced…

The business problem: Your company needs to increase cashiers accuracy on the Point of Sale system.

Business Goals:

Increase order accuracy x% by x date Increase cash handling audit scores x% by x date Reduce customer complaints x% by x date Reduce revenue lost by improperly ringing up orders x% by x date

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