Finding the value of learning for your business today

What is the value of learning?

For workplace Learning and Development (L&D) professionals the answer may take many forms. It may be an individual’s positive reaction to learning something new. It may be the ability of individuals – or their employers – to tackle a new task. In more formal measurement, it may be seen in the calculation of a learning programme’s Return on Investment (ROI). Whatever approach the department takes, however, any assessment of the impact of learning is effectively meaningless without answering one question.

How does the business see the value of learning?

It is the business which pays for the activities of L&D and it is the business which is the ultimate authority on what constitutes value. That value may be in avoiding risk, in reducing time to competency, in increasing sales, in cutting staff turnover or in any other area, but it is the business that decides the goals for L&D, and it is L&D’s duty to keep itself informed of these goals.

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