Five Steps to Ensure Online Learning Leads to Long Term Results

How do you measure the success of training and education programs? In a decade of building skill development workshops for business leaders, I looked at three things: butts in seats, satisfaction scores, and contract renewal rates. Over time, our team cracked the code to maximize those three metrics.

But I often felt that something was missing. What about IMPACT? How did we know our clients were adopting new behaviors over the long term? Accomplishing new, meaningful results as leaders in their organizations? Having new conversations that led to new ways of working together? Solving old problems that had recurred in some cases for decades?

What happens after the class is over, after the workshop ends, after the eLearning is complete? And, as learning designers, how do we build training experiences that reliably lead to long-term change?