Five Ways to Develop Robust End-User Training Plan before Product Rollout

So, you are ready for a new software product rollout and looking forward to drive product adoption and boosting end-user productivity.  But this is possible only if end-users are well equipped to successfully adopt the new product. Lack of product familiarity can result in end-user frustration and reduced productivity, ultimately leading to product abandonment.

So how can you empower end-users with your new product features and drive adoption? One sure fire way is to design and implement robust end-user product training across all phases of the product launch: pre-launch, launch, and post-launch. Start by presenting introductory material and basic product knowledge information during the pre-launch phase. During the launch phase, follow it up with hands-on, guided analysis and teamwork activities that reinforce the material presented during pre-launch. Finally, in the post-launch phase, focus on reinforcing the knowledge and skills by providing role-appropriate content, online reference tools, and performance support to sales and customer service teams.

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