Five Ways to Integrate Training into the Heart of Your Customer Success Team

Customer success has come a long way from being a sketchy idea most organizations were toying with until a few years ago to a full-fledged specialty that companies are heavily investing in. By 2020, customer experience will supersede price and product as the key differentiator, putting customer success front and center of the business strategy for every organization.

Unsurprisingly, the demanding role of a Customer Success Manager (CSM) makes it imperative for these professionals to continuously imbibe new skills, innovate, and improve. This brings us to the importance of integrating training into the mix of a thriving customer success team. Here are five ways to do it right:

Five Ways to Train your Customer Success Team Effectively:

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