Follow These 5 Steps to Create an Impactful Online Learning Center for Your Customers

Companies in industries as advanced as software and as traditional as finance are finally starting to see the value of training customers online. Why? Because it’s proven to be more effective than traditional training methods: According to a study by WR Hambrecht + Co, online learning improves retention by 25 to 60 percent over classroom learning.

The key to realizing the benefits of online customer training – among them increased retention, improved customer satisfaction, and decreased support costs – is to make your training content accessible, useful, measurable, and compelling. Follow the five steps below to develop (and maintain) an impactful online learning center without breaking your budget.

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