Foot in your mouth again? Polishing ‘soft skills’ is the difference between a sale or no sale

We’ve all met that guy—the one who always says the wrong thing, makes an off-color joke or just doesn’t take the hint—the lone wolf who doesn’t fare well on teams. Or maybe you are that guy?

Time for a reality check: anyone with poor human interaction intuition needs help, and needs it now. Well-documented research has proven that we can substantially better our “emotional intelligence,” otherwise known as “soft skills,” through training. Well-polished soft skills are crucial: the difference between a sale or no sale. That’s why soft skills training trumps any other—product, technical, process or otherwise—because if there’s no sale, there’s no business.

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