Free Game for September: Emotional Fact-telling!

I like the concept of learning with games. They bring an element of triviality to learning, and since I don’t take either myself or anyone else too seriously, I like triviality! Learning games often have a delayed effect, so the Learner continues to reflect upon, and learn from, the game, long after they have finished playing. Also, games are metaphoric, as a result of which they can be interpreted differently by different team members. With a scope for such individual take-away, the game truly becomes customized to each person’s role and POV.

I am often approached by team members wanting to learn how to explain the benefits of a proposed training solution to the customer. I understand their concern, as this conversation is an exercise in communication, compromise, and bargaining. Overpromise, and the customer might be disappointed with the actual, implemented, solution. Merely list the facts, and the customer might not be emotionally swayed to champion the solution. An effective explanation of the training solution is thus equally based on emotion and fact.

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