From KLM to client contact centre: the importance of communication and cultures

Until 150 years ago no Japanese person had ever met a foreigner, except for maybe a couple of Chinese and Dutchmen who were allowed to trade on a little island somewhere in the Sea of Japan. Eventually, the country had to catch up with the globalization process. Nowadays, the world is still getting smaller by the day, and as a result there is more communication between all sorts of different cultures. This kind of communication leads to many different subtleties and misunderstandings. From frontdesk to boardroom, how does one deal with intercultural communication?

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