Frontline workers in the driver’s seat
High-performing companies know that every employee counts. They can either help or hurt your reputation. Customer-facing people in particular, whether engaging face to face, on the phone, chat, or email can affect how an organization is perceived. Frontline workers – those on the frontlines of customer-focused services such as hospitality, retail, transportation, healthcare, among many […]
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Tags: Articles • Course Content • customer experience • Customer Service Training • employee engagement • Employee Training • learning and development • learning management system • off-the-shelf courses
