Gamification or…

On my walk yesterday, I was reflecting on our You Oughta Know with Christy Tucker (a great session, as usual), who talked about scenarios. It got me pondering, in particular, about different interpretations of ‘gamification‘. As I dictated a note to myself as I walked (probably looking like one of those folks who holds phone calls on their perambulations), I found myself discussing the differences between two approaches. So here’re some thoughts on gamification or the alternative.

To start, let’s say we have a learning goal. For instance, how to deal with customers. A typical approach would be, after an initial course, to stream out questions about different aspects of the principles. For this, you might give points after correctly answering n. Once you answer n, you get X points (10, 100, 1000, whatever). 2n gets you 2X points or maybe 3X. These points may entitle you to prizes: swag, time off, office party. Pretty typical gamification stuff.

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