My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance of informal learning at work" that has interesting implications for the design of learning experiences, particularly when employees are not desk-bound, and/or in high-turnover situations. The key is to get clear about what informal learning is, and more importantly how to (and not to) leverage it.
An initial premise is that research suggests that “much of the performance of newly hired workers is driven by learning by doing or learning from peers or supervisors in the workplace.” That isn’t necessarily a surprising outcome, but compared to the heavy investment in onboarding and new hire training, it suggests that these approaches could stand to have a review.
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