Getting the measure of the employee Net Promoter Score (eNPS)

Capturing the right answers means asking the right questions. And to gauge how employees feel about their employer, the question is usually:

“How likely are you to recommend working here to a friend, family member, or colleague?”

It’s a query that forms the basis of most employee satisfaction surveys because it’s simple, clear, and measurable. And it’s the key metric used to generate that all-important Employer Net Promoter Score. Or, eNPS.

But what is the eNPS score, how can you measure it, what do you do with it, and—most importantly—why does it matter?

In this guide, we ask our own questions to learn more about the scoring system most organizations use to measure employee engagement. How can it work for you? Let’s find out.

What is eNPS score?