Going Mobile: A Strategic Plan for Driving Adoption

Jason Lechner, Director of Training and Development for Pizza Ranch, and Mike Andrews, Account Manager for DiscoverLink, recently presented a CHART webinar called Going Mobile: A Strategic Plan for Driving Adoption. During this informative presentation and live demonstration, they shared how a 225-location chain leveraged a mobile training and communications app to drive messages directly to employees and improve engagement system-wide. Jason described the step-by-step process the Pizza Ranch team used to gain leadership support for the initiative, how they prepared for rollout, and what best practices they uncovered along the way. They also revealed a number of impressive measurable results achieved from this initiative, including:

System-wide adoption of the mobile app within months Impressive completion rates for re-opening training during COVID-19 Dramatic improvements year-over-year in limited time offer participation and back-of-house training completions

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