If we do not accomplish discovery at the Point-of-Work, we can only guess at performance outcomes or task-level work requirements, who actually does the work, required resources, tools, systems and/or moment of need support needed to pull it off in a sustainable manner. THAT’S a discovery gap. And it’s urgent we close it sooner than later.
Tags: Discovery & Consulting • holistic discovery • Learning and Performance Ecosystem • Learning Ecosystems • Moments of Need • Performance Assessments • performance diagnostic • performance support • Performer Support • point of work • Sustained Capability