HCD Meets ID: Part 2- Developing Learner Empathy

As I discussed in my last post, Human Centered Design (HCD) provides us with a valuable process to assist us in empathizing with our learners so we can better meet their needs. For this post, I’d like to focus on the core of how to achieve this—developing empathy for our users.

There are three process and tools that assist us in doing so:

Learner research Learner personas Empathy mapping

Read the full story by


Slips, Trips, and Falls: Safety Training Is Here to Catch You HCD Meets ID: Part 1 – What is HCD?
We are updating our Privacy Policy, so please make sure you take a minute to review it. As of May 25, 2018 your continued use of our services will be subject to this new Privacy Policy.
Review Privacy Policy OK