Help with Software Simulation screens

Hello! When attempting to create a Software Simulation video in Captivate 2019, it does not seem to capture my entire screen. I have tried customizing the screen size and setting it to the entire screen and nothing works. Has anyone had this problem and know how to solve it? It seems to only capture half of my screen, even though I have checked my setting and have panning turned off and have reset to default settings.

Any help is appreciated.

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