Here's How Quality Really Works In Learning Development (And Why You Should Care)

by Heather Sather

The terms “Quality Control” (QC) and “Quality Assurance” (QA) frequently create confusion among learning professionals. Because it's common for the same team or person to handle both functions, the terms are often used interchangeably. However, QC and QA are distinctly different terms, each with it's own definition.

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