On 24th July 2015, we received a frantic email at 6.46 a.m. IST (18.16 p.m. PST)
By the time we read this email, which was around 9.30 a.m. IST, the client had lost more than 3 hours trying to fix this issue.
Our immediate next steps were to get on a call with him….
…..and calm him down!
We then quickly noted a few details and got to work.
(And this is the basic protocol you’ll have to follow, if you’re ever stuck in a similar situation)
Our immediate steps were to connect to the site via an FTP client and deactivate all the plugins. This obviously helped us access the admin panel. We then put the site in maintenance mode, to avoid any grouses from website visitors.
Additional Resources:How to put your WordPress site in Maintenance Mode How to Create a Custom Maintenance Mode Page for your WordPress Site
Tags: Website Maintenance • WordPress • WordPress Tips & Tricks