Hold the Phone (training)—5 Questions to Ask First

By Edmond Manning, Senior Instructional Strategist

Regularly, I see clients get excited about the possibility of using phones for training without considering their organization’s true readiness to jump into this technology. They just want it. They mask their quiet enthusiasm behind very serious professionalism, believing themselves quite reasonable when they say, “We’ve got to get IT in on this right now. We need their buy-in.”

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