Hospitality Industry and E-Learning Technologies – Some Experiences and Insights

Adoption of e-learning technologies provides a definite competitive advantage for businesses today in all the leading industries of the world. This is especially true for the hospitality and tourism industry, which relies upon people to provide services and thus has a constant need for training. But keeping in mind the turbulent economic times, the industry also needs to cut down budgets. So the only effective way to implement impactful learning is to reduce the costs and increase the quality of training. Facing realities, we have to consider the fact that Hospitality experiences of the highest levels of skill shortages and staff turnover. By investing on developing skills and knowledge of employees, companies enhance the quality of their products and services, as well as customer satisfaction.

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