How blizoo enhanced product knowledge with Melon Learning

We are excited to share yet another customer success story. This time blizoo, the largest Bulgarian telecom, is in the spotlight. blizoo, now part of A1, focus on providing high-quality telecommunication services and content for the home and office, including digital TV, HDТV, high-speed internet and telephone services.

The Challenge

To excel in a highly-competitive, mature market, they need to offer not only great products, but to also maintain a razor-sharp sales force and constantly improve their skills-set and knowledge in a pursuit of high-competence standards.

A sure-fire way to achieve this is through regular training and testing the level of knowledge and savviness of the sales force.

The company recognized they needed a tool simple enough to be able to quickly transfer and assess product knowledge and track the progress of their sales force on a regular basis. This tool had to be able to accommodate a large number of geographically dispersed users (17 cities and more than 40 front desks).

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