Photo credit: Blake Richard Verdoorn, published under CC
Trainers report only very few situations where they have to deal with difficult trainees, fortunately. Participants may challenge what you say, but that’s actually a good thing. It means that they’re engaged and care what you tell them. Use the opportunity to spark a discussion. Ask the other trainees for their thoughts on the matter: “What is your opinion on what Jane just said?” This usually turns the discussion into a fruitful exchange of ideas between co-workers, instead of making it about Jane versus you.
If the discussion veers too much off course, make a note on the board and promise to get back to the issue after the session is over – provided you’ve got time left.
For those cases where you have to deal with trainees who are actually difficult, here are a few effective tips, collected from experienced trainers.
Tags: disruptive behavior • Training Business