How do you present hands-on training when there’s no training environment? (Part 1)

Support agents rely on a number of tools during the support experience to deliver excellent service to their customers. These tools are constantly in development. In addition, new tools are often added to provide a better experience or combine the functionality of multiple tools into one robust tool. When new tools are developed, training is needed to help agents transition smoothly to the new experience. I recently had an opportunity to develop training