Just in case you’re not familiar with the term, “snafu,” it’s an acronym—situation normal: all fouled up. There’s also a stronger version, but we’ll leave that your imagination.
How can business communications become fouled up? Plenty of ways!
Misdirection
No customer likes to be passed off to the wrong department to sit waiting while someone there figures out what to do with them.
Perhaps the biggest snafu in business communications is the withheld communication—namely the unasked question. That’s misdirection of the darkest kind. If you don’t know something, don’t be embarrassed; ask your supervisor! Everyone should be on the same page with the maxim: there are no dumb questions. But it’s a really dumb mistake not to ask your question.
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