How to apply interactive technical training to business eLearning

A client, who had recently moved to an online sales system, asked to review an interactive technical training course that they had developed to train employees on the new tool. Apparently, during the 7 months or so that the course had been in use, it had failed to deliver the technical learning experience the client was expecting.

As a result of thorough analysis, what was found was an eye-opener about interactive technical training program development and some of the things that instructional designers should NOT do when designing technical training courses for business applications.

What is Technical Training?

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