How to ask for WordPress plugin support (the right way)

Uncanny Owl recently passed a big milestone for our Help Desk: Ticket #10,000. We started using a Help Desk system in 2016, before we started selling plugins, and it’s perhaps our most valuable tool. It’s the first thing we check in the morning, the last thing we check at night, and using it ensures that the thousands of customers that depend on us stay happy.

After a few years of providing support to over 3,500 different people, we know all too well what makes a WordPress support ticket easy to resolve and what types of inquiries are going to drag on for some time.

Continue reading How to ask for WordPress plugin support (the right way) at Uncanny Owl.

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