How to Assemble Your Customer Training Technology Stack

Unless you intend to build your training business around serving just a handful of customers, you can expect to automate much of the operations for managing users, training content, data, and other aspects of the operation. Otherwise, the manual effort will quickly overwhelm you and put you behind even before the organization is really off the ground. Fortunately, the customer success segment is rife with programs and services ready to address any aspect of your work. This chapter does two things: First, it offers a lay-of-the-land for the various kinds of software (and leading examples) you'll want to consider for building a solid foundation for your customer training business. Second, we offer guidance to help you make the right choices as you're building your technology stack.

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