How to bore friends and lose employees

In the following text, Celine Mullins, one of our UK collaborators, will speak about the notion of active listening  for managers.

Very few people can get away with ‘talking at’ other people. To do so they need to be blessed with charm and an ability to spin a great yarn. Sadly, most of us are not blessed with such abilities, yet many of us talk and talk and talk at other people rather than asking questions and listening. I don’t mean half listening while you wait for the other person to pause for a breath so that you can say what you were thinking about saying, whilst they were talking, I mean really listening, actively!

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