The knowledge crisis in the corporate world is becoming greater. Technology has provided access to information, but now employees are drowning under data. They have to deal with a huge amount of information and often are unable to find the actual answers.
So many times an employee is found saying “Oh! I did not know I was supposed to do it this way!” This is indicative of a knowledge gap. Organizations need to identify these gaps and resolve it. If an employee is unaware of what to do in a particular situation, then it is sure to reflect in his work in terms of unsatisfactory customer service, missed sale opportunities, and so on.
Here are some ways to bridge the knowledge gap.
Title: Bite-sized learningDescription: