How To Change Employee Behavior For Better Performance

How do employees fall into a certain habit? And how do those habits soon become usual behavior? Habits start with a single response to a stimulus and after being repeated enough times, that response becomes a habit. A behavior is formed when a habit is carried out for a considerable amount of time and once is becomes consistent, it is tremendously difficult to eliminate it.

Corporate organizations require their employees to learn a number of skills to fulfil its business objectives, and bad behavior can obstruct those objectives from being fulfilled. How? Let’s look at an example.

Claire is a customer care executive who specializes in product information. While Claire can answer any question related to the product, she has a habit of talking to customers in a condescending manner, about which she has received several complaints. Such a behavior leads to her poor performance and consequently affects the organization in a negative manner. There are many employees in every organization who, just like Claire, perform poorly due to bad or wrong behavior.

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