Hubspot’s Knowledge Base system is very popular, but it does not allow users to copy an existing KB article. In this article, we will walk you through step-by-step how to accomplish the duplication of an article in Hubspot’s Knowledge Base system. This is an effective workaround for the time being, as it seems they may never develop the feature themselves.
The act of duplicating a Hubspot article can be very useful for archival purposes, to collaborate internally on multiple versions of a document, or when using templates to quickly start new help articles with a similar outline format. Also, sometimes some portions of a workflow may be slightly different depending on a user's role. It is very nice to be able to quickly clone a base article, then make those slight modifications for different user roles.
Tags: Technology Opinions