How to Create Customer Service Training Programs with an LMS

Good customer service starts with hiring the right people; people who can communicate clearly, problem-solve and have effortless interpersonal skills. Hiring good people is just the beginning though. Once they’ve joined your team, your organization needs to ensure they can meet your customers needs through customer service training. 

Customer service training, much like other areas of employee training, requires a formalized, measurable and easy-to-manage process. A learning management system (LMS) with the specific features and requirements needed will help your organization achieve this. 

Here’s a complete guide to delivering customer service training with the help of an LMS. 

What is customer service training? 

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