How to deliver customer service training

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized?   

First and foremost, it’s good to know that there are two main objectives for employee training:

1. Providing information

2. Practicing new behaviours.  

Some things are best absorbed in our minds when a specific training or delivery method is used. Let’s look at a few practical approaches companies can apply to deliver training to their customer support staff.

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