How to Empower Frontline Employees with Mobile Training

Frontline employees are the ones who frequently interact with clients. These customer-facing employees are part of various departments such as sales, marketing, retail, hospitality, etc. And their job roles could be that of a customer service executive, bank executive, in-store salesperson, receptionist, to name a few. The main attribute that these employees need to have is good social and interpersonal skills. They are trained to influence clients to try out a product/service and handle difficult situations like finding a quick resolution to a problem, trying to calm irate clients, etc. As they are the first point of contact for customers, they play a crucial role in maintaining the reputation and brand equity of your business. This is why empowering frontline employees is critical for any business.

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