There’s a reason why one of the first words that come to mind when thinking about the term team is spirit. You would be hard-pressed to find a more elusive, amorphous and difficult term to define; and, yet, it is the essential element in regard to team performance. It reflects a cohesive structure, implies a positive vibe and is highly likely to reflect a well-orchestrated functioning group of people, working efficiently towards a common goal.
But willing a team to work well together, and enabling it to exhibit that elusive characteristic, is far more challenging than driving the performance of one single employee.
Yet, the success of most complex corporate tasks requires exactly that. Sales can require the involvement of several account-executives, sales-development reps and managers. Running a call-center like a well-oiled machine requires representatives to support each other, pick up each other’s slack and share knowledge.
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