Traditional performance management solutions have typically been formal programs and annual review processes designed with an organization’s goals in mind. But they’re failing us. In conjunction with considering a more ongoing approach, to innovate and improve the process so that it actually adds value to an organization, HR professionals should consider adopting design thinking in performance management programs as well.
Design thinking is a methodology that puts the employee experience at the center of the program. It will help HR professionals create solutions focused on the workers themselves, creating a satisfying, productive, and perhaps even enjoyable experience. With design thinking, the HR professional goes from a process creator to an experience creator, focusing on the individual and the overall experience, not the process itself.
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