How to note and record an Action Mapping session

Cathy Moore’s Action Mapping is a great way of capturing the performance needs at the start of any kind of training project. On paper it looks like a neat, colourful mind-map, but should you strive to keep it that visual as you go through it in the messy real world? Here’s one example from my experience.

Last week I had the pleasure of doing a two-hander series of Action Mapping sessions with Howie Pearson of Learning Rapid  for one of his clients, a retail business.

The client had commissioned a large suite of courses from Howie, and wanted to start each one with an Action Map in order to be sure they would make the best use of elearning and other media. They were willing to accept that the outcome for some might not be learning material at all. In fact that did happen for one or two.

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