How to Plan a Customer Education Strategy

Building a university to educate customers isn’t something that happens overnight. While it’s certainly not as complicated as you’d think, it definitely needs to be thought through before implementing. 

We’ve seen first-hand that organizations’ with well-planned online customer training strategies that take time to understand their audience, assess their content needs, have a firm grip on their targets, and are more likely to hit the nail on the head. They are the ones that achieve meaningful results. Whereas those who charge ahead without much thought, frequently miss the mark and end up wasting time, money, and resources. 

Let’s take a look at how you can follow the below steps to create an attainable and achievable training plan. 

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8 tips for creating a successful customer service training plan The State of Learning Measurement
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